Frequently Asked Questions
Where do you ship?
We ship worldwide. However, we are not responsible for any taxes or duties which may be charged at the receiving end.
We cannot pay shipping costs for any returns from overseas. These must be paid by you.
I paid for 2-day shipping, why hasn’t my item shipped yet?
The 2-day shipping is provided by USPS. We aim to pick and pack all orders within 24 hours of your order being placed however it is not always possible during high volume times of the year. 2-day shipping means, your order should be delivered two days from the day the order shipped, not 2 days from when the order was placed. This is a service set by USPS and is not guaranteed within 2 days. We cannot do anything about this unfortunately.
Why can’t I select ground shipping?
As a protection for you and us, we only use priority or priority express shipping because it provides us and you with tracking information.
I’m visiting from abroad, can you ship to my vacation destination?
We will ship to anywhere however, once the item is delivered we are not responsible and we do not accept any liability. Customers ordering and using a hotel for a delivery address accept the risk that once items are delivered they may become lost by the hotel. HFS cannot take any responsibility for any problems that occur when asking for this type of delivery. We will refund, subject to the above, if the product is returned at the customer’s expense.
We are also not responsible if you provide us with the wrong shipping address. If the item is returned to us, you will need to pay the shipping for the item to be returned to you.
What is your returns policy?
Returns are accepted on unused, unworn and perfect condition items if something didn’t work out for you, within 30 days. Customers will not be refunded the cost of shipping they paid, nor the cost of the return shipping if the return is not the fault of HFS. For example, ordering the wrong shoe size or simply don’t like the product. Customers are advised to carefully review the sizing information supplied on the webpages to ensure you order the correct size. HFS will use official adidas conversion charts and not those of anywhere else.
The shoes/stick I ordered didn’t work out, how do I return them?
You can return them to:
3924 Trail Stone Circle
Castle Rock CO 80108
You sent me the wrong size shoe…..
Before contacting us, please check your order carefully. Quite often you will see the men’s size on the box. The men’s size is one size smaller than the women’s size and is displayed in both sizes in the drop down when you purchase the shoe. For example, a men’s 7 is a women’s 8.
I ordered a stick but have decided I don’t like it, can I return it?
All items returned to us must be returned in brand new condition. Once the plastic has been removed from the stick, it is no longer in new condition and is unsellable.
What is the warranty period on my stick and shoes?
The warranty period is 6 months from date of purchase and is for manufacturing defects. Please send pictures of the product and your order number to email@example.com so we can assess if the product meets the warranty guidelines.
I purchased my stick a year ago but haven’t used it because I was sidelined, but used it for the first time the other day and I think it’s broken, am I covered by your warranty?
Our warranty period is 6 months from date of purchase. This is because carbon fibre does degrade over time without use.
Do you have a store?
We are located in sunny San Diego, California. We do not have a store however, we do allow pre-arranged appointments at our warehouse. Please contact us at firstname.lastname@example.org to see if we can arrange a time.